If you have a problem with your urn, e.g. damaged or craftsmanship please contact us within 24 hours of receiving your urn via this form. We must receive notification prior to any return to prevent any unnecessary delays in a refund or exchange. The customer is responsible for return shipping charges and items must be insured for full purchase value against loss or damage unless otherwise agreed by us.
Return requirements Item return unused and in original condition
Item must not have been personalized
Item returned in original packing / shipping container or better than original packaging
Purchasers name, address and Marble Memories reference number must be clearly visible on the package.
Item must be received by Marble Memories within 10 working days of original delivery date, items not received within this time frame are non-refundable.
If you wish to return an urn for any reason you must first fill out this form to initiate the return.
Returns address Marble Memories
PO Box 1
We will contact you within 2 working days of receiving your returned item.
Customers please be aware that most of our products are hand made from natural stone. These products will have natural incurring variations in color and characteristics. Any variations in color and characteristics of these products does not constitute a defect in the quality or appearance in the product and customers purchasing these products agree and accept these natural occurring variations.
Please note that if you have any problem with an item, e.g. damaged in transport or poor craftsmanship please contact us so that we may rectify the problem and take care of you the best we can. If wishing to return an item please contact us prior to returning the item so that we may contact you if we have any questions.