Dispatch within 2 working days (Mon to Fri excluding public holidays) of placing an order. Each of our urns is individually inspected and approved before being packed in a plywood box lined with padding to ensure that your urn arrives safe and secure.
Freight or postage will be traceable from dispatch with signature required on delivery.
All shipping conducted within Australia, New Zealand and USA via Australia Post 
International orders - any local import and custom duties to be paid by the customer

Marble Memories is committed to the privacy and confidentiality of our customers while committed to a high quality of customer service. Your contact information will only be used by Marble Memories and will never be passed on to a third party.
The personal information we collect will be your name, postal address, email address and phone number.
We will only use the email address or phone number supplied by you to contact you regarding your order or respond to your enquiries.
We can be contacted by filling our this form.

If you have a problem with your urn, e.g. damaged or craftsmanship please contact us within 24 hours of receiving your urn via this form. We must receive notification prior to any return to prevent any unnecessary delays in a refund or exchange. The customer is responsible for return shipping charges and items must be insured for full purchase value against loss or damage unless otherwise agreed by us.

• Return requirements Item return unused and in original condition
• Item must not have been personalized
• Item returned in original packing / shipping container or better than original packaging
• Purchasers name, address and Marble Memories reference number must be clearly visible on the package.
• Item must be received by Marble Memories within 10 working days of original delivery date, items not received within this time frame are non-refundable.

If you wish to return an urn for any reason you must first fill out this form to initiate the return.

Returns address Marble Memories
          PO Box 1
          Gladstone
          Queensland
          Australia 4680
 
We will contact you within 2 working days of receiving your returned item.

Customers please be aware that most of our products are hand made from natural stone. These products will have natural incurring variations in color and characteristics. Any variations in color and characteristics of these products does  not constitute a defect in the quality or appearance in the product and customers purchasing these products agree and accept these natural occurring variations.

Please note that if you have any problem with an item, e.g. damaged in transport or poor craftsmanship please contact us so that we may rectify the problem and take care of you the best we can.  If wishing to return an item please contact us prior to returning the item so that we may contact you if we have any questions.